Frequently asked questions.
If you can't find your answer here, raise a ticket — a real human will reply 24/7.
GENERAL
Getting Started
What do I get with every hosting plan?
Free SSL, free daily backups kept for 30 days, cPanel (shared hosting), a 99.9% uptime SLA and 24/7 support — on every plan.
How fast will my website load?
Lightning-fast by design: NVMe SSD storage, modern caching and CDN edge delivery. Actual speeds depend on your site's code and size.
Can I transfer an existing website to WebFulHost?
Yes. On most plans we migrate your site to WebFulHost for free — files, database and email.
Do you support WordPress and other CMS?
WordPress, Joomla, Drupal, PrestaShop, OpenCart and most PHP/MySQL-based software run on our shared plans. WordPress is also available as fully managed hosting.
Do I get a free domain?
Eligible annual plans include a free domain for the first year.
BILLING
Plans & Payments
How do I pay?
Pay securely by credit/debit card via Stripe. Invoices are available in the Client Area at any time.
Can I cancel anytime?
Yes. There are no contracts and no lock-in — cancel from the Client Area whenever you like.
Is there a money-back guarantee?
Yes — 30 days on all hosting plans. Open a ticket labelled "Refund" and our billing team will sort it out.
Are prices shown in USD?
Yes — all prices on this site are shown in US dollars (USD) and are billed via secure Stripe checkout. Prices may vary slightly from our other regional sites due to currency conversion.
TECHNICAL
Domains, Email & Security
How do I connect my domain?
Update your domain's nameservers to the ones in your welcome email. Changes can take up to 48 hours to propagate.
How do I set up professional email?
Create addresses in cPanel under Email Accounts, then use webmail or connect Outlook/your phone via IMAP.
Is my site backed up?
Automated backups run daily and are retained for 30 days, with one-click restore in cPanel.
How secure is WebFulHost hosting?
Free SSL, DDoS protection and regular hardening are included. For extra protection, our premium support team can audit and harden your site.
Still Have Questions?
Ask us anything — we reply around the clock.