Knowledge Base

WebFulHost Knowledge Base

Browse step-by-step guides for your WebFulHost hosting, cPanel control panel, domains, email, WordPress and website management — written in plain English for beginners.

Help Centre categories

Choose a category below, or use search to jump straight to an answer.

Getting Started

Launch your new hosting account — from your welcome email to a live website.

7 articles Browse category

cPanel

Master the cPanel control panel — files, email, databases and more.

9 articles Browse category

Domains & DNS

Nameservers, DNS records and domain basics explained in plain English.

7 articles Browse category

Email

Set up your email on any device and fix sending or receiving problems.

8 articles Browse category

WordPress

Install, update and fix the world’s most popular CMS, step by step.

6 articles Browse category

Website Hosting

The concepts every website owner should understand, explained simply.

4 articles Browse category

Files & FTP

Get your website files onto WebFulHost with FTP or File Manager.

3 articles Browse category

SSL & Security

HTTPS, certificates and the security habits that keep sites safe.

6 articles Browse category

Backups & Restore

What WebFulHost backs up, how to make your own, and how to restore if things go wrong.

4 articles Browse category

Databases

MySQL explained — creating databases, connecting them, and fixing connection errors.

3 articles Browse category

PHP & Software

PHP versions, and the errors that PHP-based sites throw, decoded.

3 articles Browse category

Website Migration

Move your website, WordPress site or email to WebFulHost without downtime.

3 articles Browse category

Troubleshooting

Symptom-to-fix guides for the things that go wrong with every website.

8 articles Browse category

Account & Billing

Renewals, invoices, plan changes and the money-back guarantee.

4 articles Browse category

Hosting Performance

Make WebFulHost – and your website – as fast as possible.

3 articles Browse category

Developer Tools

Terminal and SSH access for when you need a command line.

2 articles Browse category

Frequently Asked Questions

Quick answers to the questions every new customer asks.

3 articles Browse category

Popular guides

The articles customers need most when they're getting started.

How to Log Into cPanel

Step-by-step instructions for logging into cPanel on your WebFulHost hosting account, from any browser or mobile device.

How to Change Nameservers

Step-by-step guide to pointing your domain at WebFulHost by updating your nameservers at your registrar.

How to Install WordPress

Install WordPress on your WebFulHost account with the cPanel one-click installer, or manually if you prefer.

DNS Propagation Explained

Why DNS changes take time to spread worldwide, how long propagation takes, and how to check it yourself.

How to Enable SSL and Force HTTPS

Turn on your free Let’s Encrypt SSL in cPanel and redirect all visitors to https://, including fixing mixed content.

How to Use cPanel File Manager

Upload, move, rename, compress and delete your website files with cPanel's File Manager — no FTP needed.

How to Point Your Domain to WebFulHost

Point a domain you registered elsewhere at WebFulHost by updating your nameservers — with plain-English steps for any registrar.

Recently updated

Guides we've recently reviewed and refreshed.

.au and .com.au Domains Explained

Australian domain extensions, who can register them, and how pricing and renewal work — plus a note on the newer .au namespace.

WordPress Database Connection Error

It says "Error establishing a database connection". Here’s how to check the wp-config details, database privileges and cPanel MySQL settings.

Why Are My Emails Going to Spam?

Fix deliverability: authenticate your domain with SPF and DKIM, check your sending habits, and improve inbox placement.

How WebFulHost Backups Work

What WebFulHost’s automated backups include, how often they run, where they’re kept and what to do if you need one restored.

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