Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Payment Information: Billing address and payment method details (processed securely via Stripe).
• Service Data: Websites, files, databases, and emails hosted on our servers.
• Communications: Support tickets, emails, and chat messages you send to us.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and send billing-related communications
• Send technical notices, updates, and security alerts
• Respond to your support requests and inquiries
• Detect and prevent fraud, abuse, and security incidents

3. Information Sharing

We do not sell your personal information. We may share your information only:

• With third-party service providers who assist in operating our services (e.g., Stripe for payments, AWS for infrastructure)
• When required by Australian law or to protect our legal rights
• In connection with a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms

5. Data Retention

We retain your account information for as long as your account is active. After account deletion, we retain data for up to 30 days before permanent removal. Backup data is retained according to your plan's backup policy.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of non-essential communications
• Data portability (export your data in standard formats)

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising cookies. You can manage cookie settings through your browser.

8. Domain WHOIS

When you register a domain, your contact information may be visible in the public WHOIS database as required by ICANN. We offer WHOIS privacy protection where available.

9. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or notice on our website.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@webfullhost.com or visit our contact page.