Hosting is a purchase you should be able to try. WebFulHost backs every hosting plan with a 30-day money-back guarantee — buy with confidence, and if the service isn't right, request a refund within the window.
What the guarantee covers
- Web hosting plans purchased on a monthly or annual term: full refund if you cancel within 30 days of the order.
- An unnamed, hassle-free refund process — a support ticket or client-area request is all it takes.
What it doesn’t usually cover
| Domain registrations | Once registered, domain fees are pass-through costs — paid to the registry and generally non-refundable |
| Add-ons and third-party services | Purchased add-ons, licences and services billed on their own terms |
| Renewals | The guarantee applies to a first purchase of a service, not ongoing renewals |
| Violations | Accounts suspended for breaching terms aren’t eligible for a refund |
How to claim a refund
- Stop using the service (or log into the client area and cancel).
- Contact support within the 30-day window with your order details.
- We confirm eligibility and process the refund back to your original payment method. Invoicing and any credit are recorded in your invoices.
Before you claim: back up
A refund means the service is cancelled. Whatever the reason for leaving, download your files and databases first — once cancelled, hosted data is eventually removed. Keep that backup off-site, and you can come back anytime.